Stop Sending One Message to Every Client. Send a Different One Per Service. When a colour client and a "just a trim" client both walk out of your salon today, do they get the same follow-up message? For a lot of salons, the honest answer is yes. One post-visit...
From Leaky Bucket to Full Chair: What Consistent Salon Retention Looks Like Twelve weeks ago, we started this campaign with a simple but uncomfortable idea: most salons are losing clients without realising it. Not because of bad service. Not because of pricing. But...
Salon Retention Health Check: 10 Questions Every Salon Owner Should Ask Ask a salon owner how their retention is going and most will say pretty good. Ask them what their actual retention rate is - the percentage of clients who came in last quarter and have a future...
Your First 30 Days The retention tools in Simple Salon are designed to be activated gradually - not all at once. This 30-day plan walks you through the sequence. Week One: Know Your Number Start by pulling your Client Retention Report. It shows you exactly what...
Salon CRM Software Compared: What to Look for When Choosing a Platform If you've ever tried to compare salon management software, you've noticed something: every platform claims to do everything. What client management actually means in a salon context...
The Salon Checkout Moment That Changes Your Rebooking Rate Of all the moments in a client's visit, one is more important for retention than any other. It's not the consultation. It's not the service itself, however well it goes. It's the 90 seconds at the checkout...
