The Salon Checkout Moment That Changes Your Rebooking Rate Of all the moments in a client’s visit, one is more important for retention than any other. It’s not the consultation. It’s not the service itself, however well it goes. It’s the 90...
What Happens When You Turn On Rebook Reminder The most common thing we hear after someone activates Simple Salon’s Rebook Reminder? “I turned it on and kind of forgot about it. Then one day I noticed the calendar was filling up with clients I hadn’t...
The Simple Salon Client Retention Report Explained Two weeks ago, we introduced the Rebook Reminder – the automation that follows up with clients who haven’t rebooked, quietly running in the background every day. But how do you know if it’s working?...
How to Set Up Automatic Rebooking Reminders in Simple Salon Picture this: you are in the middle of a colour application, fully focused on your client. Somewhere across town, a client you have not seen in seven weeks just received a warm, personalised message from your...
How to Use Salon Client Notes to Give Every Guest a VIP Experience There’s a specific kind of magic that happens in a great salon. A client walks in. Before they’ve even sat down, their stylist says: “How did the event go? The colour we did last time...
Why Salon Clients Leave – And How to Win Them Back You’ve probably had this experience. A client you absolutely loved – someone who always left happy, who tipped well, who you genuinely enjoyed seeing – just stopped coming in. No warning, no...
