Lapsed clients are your biggest untapped revenue source. They know you, they liked you at some point, and they're not comparing you to every other salon anymore - they're just not thinking about a haircut. Why Clients Lapse Clients don't usually lapse...
The Simple Salon Client Retention Report Explained Two weeks ago, we introduced the Rebook Reminder – the automation that follows up with clients who haven’t rebooked, quietly running in the background every day. But how do you know if it’s working?...
Why Salon Clients Don’t Come Back (It’s Not What You Think) Ask most salon owners why a client stopped coming back and the answer tends to be the same: “They probably found someone cheaper” or “Their circumstances must have changed.” Sometimes that’s true. But...
