From Leaky Bucket to Full Chair: What Consistent Salon Retention Looks Like Twelve weeks ago, we started this campaign with a simple but uncomfortable idea: most salons are losing clients without realising it. Not because of bad service. Not because of pricing. But...
Salon Retention Health Check: 10 Questions Every Salon Owner Should Ask Ask a salon owner how their retention is going and most will say pretty good. Ask them what their actual retention rate is – the percentage of clients who came in last quarter and have a...
Your First 30 Days The retention tools in Simple Salon are designed to be activated gradually – not all at once. This 30-day plan walks you through the sequence. Week One: Know Your Number Start by pulling your Client Retention Report. It shows you exactly what...
Salon CRM Software Compared: What to Look for When Choosing a Platform If you've ever tried to compare salon management software, you've noticed something: every platform claims to do everything. What client management actually means in a salon context...
The Salon Checkout Moment That Changes Your Rebooking Rate Of all the moments in a client’s visit, one is more important for retention than any other. It’s not the consultation. It’s not the service itself, however well it goes. It’s the 90...
How Does Your Salon Stack Up? A Benchmarking Guide There is a question almost every salon owner thinks about but rarely says out loud. “Am I doing well? Compared to other salons, is my business actually performing?” It is a natural question. You can see...
