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Check here for the latest updates, tips and tricks

Say ‘Hello’ to Document & Photo Management

We’ve got a brand new, hot off the production line feature for you…. drum roll please… say hello to Document & Photo Management. It’s here! You’ve been asking for it and we have delivered. Simple Salon now allows you to upload one or more photos, files, and documents to client cards and appointments.

UPLOADING PHOTOS & FILES TO CLIENT CARDS

Photos and files can now be uploaded to the personal details section of your clients’ client cards. In just a few clicks documents like consultation forms and surveys, and photos like before and after shots can now become a part of the clients’ details.

Go to this article to see how to upload photos to client cards and this article to see how to upload files to client cards.

UPLOADING PHOTOS & FILES TO APPOINTMENTS

Photos and files can now become a part of your clients’ visit history now that you can upload them directly to your clients’ appointments. Once uploaded, when you view a client’s appointment, the appointment specific images and documents will display first.

Go to this article to see how to upload photos to appointments and this article will to see how to upload files to appointments.

It’s time you understood your Sales Report

There’s a good chance you’ve got your favourite go-to figure in your Sales Report… perhaps it’s the totals row at the bottom of the first section, or maybe it’s the very last number in the TOTAL row… those figures seem the most straight forward right? But how about all of the other rows and numbers in between? Well, guess what, after you’ve read this post you’ll understand it all, it’s easy. When it comes to the Sales Report you’ll be able to say, “Yep, I get it!”.

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So, there’s the Sales Report, and here’s the main gist of it in a nut shell—the Total Revenue Summary figure is the total revenue from all of the rows above it added together; the Total Revenue Summary with Corrections figure is the Total Revenue Summary figure plus or minus the totals in the rows immediately above; the Total Costs Summary figure is the total amount spent by the salon (by adding up the negative totals in the rows immediately above); and the TOTAL figure is the Total Revenue Summary with Corrections figure minus Total Costs Summary figure.

Got it? Okay, so that might have gone over your head. Let’s take a closer look at the Sales Report by going to this article. The article will further break it down by explaining what each row and number means.

One last tip—with Simple Salon you’re not restricted to the salon, right? So, go ahead and have a play with this report anywhere, anytime… it doesn’t have to be at work. Even take a moment to enjoy your business reports next time you’re kicking back with a coffee at the cafe.

Slick keeps getting better

Everyone is loving Slick and we’re super excited to release some new features to you based on your suggestions and feedback. Introducing three new updates to make your Slick experience even more seamless—Automatic Markup for Service Prices, SMS and Email Booking Alerts and Double the Time to Accept. In addition, we have another exciting new feature which is coming very soon—Pay at Salon. Read on to learn about how each of these new features work.

Automatic Markup for Service Prices

Now you can automatically mark up your normal salon prices for sales made via the Slick App. For example, let’s say you would like to charge $10 for an Eyebrow Wax in the salon, but $11 for the same service when it’s booked via Slick. There’s no need to change the price of the services in your Simple Salon account, instead, you can simply add a markup percentage to your services in Slick. In this case the markup is 10%, however, you can make it as much or as little as you like. Click here to see how this new feature works.

SMS and Email Booking Alerts

We’ve made it easier for you to manage how you receive booking alerts. Simply enter an email address and/or mobile number to receive the SMS/email messages which alert you to new bookings made via Slick. Click here to see how this new feature works.

Double the Time to Accept Bookings

Many of you have said 30 minutes is not enough time to accept a Slick Booking! We have listened and doubled it to one hour! Never miss a booking again, you have an entire hour to accept a booking.

COMING SOON — Pay at Salon

We have received many requests to allow your clients to make a booking without paying upfront. Very soon, your clients will be able to pay for their Slick booking when they visit your salon. The choice is yours. You can choose to take the payment upfront via the app, or when the client is with you in your salon. Stay tuned for more info.

Before & After Photos

Your before photos give your after photos a powerful context making your artistry tell a story…

When you post a single photo of your client’s finished look, you might get a “That looks nice” kind of response, however, if you post the finished product alongside a photo of the overgrown look they were sporting when they arrived at your salon, you’ll get a “Wow, that’s amazing!” kind of response… and why’s that? Because now there’s a story and it has contrast. Or how about if you post a photo of your clients new set of lusciously full lashes, you might get a “Looks good” kind of a response, but if you post it with a shot of the barely-there lash look your client showed up on your doorstep with, then you’ll get yourself an “Ooh I love it” kind of a response…and why’s that? Because you’re giving the after photo some context.

So, that was a hot tip for you, but there’s another reason why we’re talking about before and after photos…

Very soon we will be releasing a brand new before and after photo feature in Simple Salon. This new feature will allow you to upload all of your before and after photos to your client cards in Simple Salon, as well as documents and files. This means that you can keep track of your clients’ looks. It’s great to refer back to your client’s past looks to see what they had done last time in the case that they want the same thing again or perhaps a slight deviation from what they previously had. No more trying to remember what you did and no more only relying on written notes… see it for real with the photos you upload to their profile.

See who isn’t receiving your auto SMS reminders

You have a list of incredibly powerful reports in your Report List, via Reporting—one of which is called the Client Marketing Report. In the Client Marketing Report, you’ll find numerous rows with very useful information and figures. One row in particular looks at your Manual Reminder Clients—and who are these people you ask? These are your clients who the system has detected as needing to be manually reminded about their appointments because they are not receiving your auto SMS reminders. The way the system knows this is because these clients either don’t have a mobile number in their personal details, or they are not enabled for SMS Reminders.

Let’s take a look

Go to Reporting and then into the Report List. Scroll down and pick your Client Marketing Report. Change the date range and click Show Details for the Manual Reminder Clients.

When you click Show Details, you’ll then have the list of clients who have appointments between the dates you choose and who need to be reminded of their appointment manually.

Keep in mind though that if you have your auto email reminders enabled, and any of these clients have an email address and have been enabled for Email Reminders, then they will be reminded via email. Therefore, this report is only looking at clients who are not being reminded about their appointment via the automatic SMS.

Perhaps these clients have requested not to receive SMS reminders. Alternatively, maybe they have been overlooked and you’ve forgotten to turn these clients on for SMS reminders or you’ve forgotten to put their mobile number in the Mobile section of their personal details. Either way, it’s a good idea to check each client in case they shouldn’t be on this list when they should, in fact, be receiving SMS reminders for their appointments.

Taking the time to go through each of these clients in worth it as it will reduce your number of no-shows. Utilise your Client Marketing Report today.

If you haven’t yet got Simple Salon, click here to get started right away.

NEW FEATURES—Automatic Rebook & Follow Up Reminders

As promised our team have been incredibly busy building new features for Simple Salon that you have requested. We’re pleased to announce two new 1-Touch Marketing options to make your clients’ experience even better.

Firstly, the new Re-Book Reminder allows you to automatically send clients who haven’t rebooked an SMS or Email message. You can choose to send this to all clients, or just clients who have had selected services. The reminder can be sent any number of weeks after the appointment.

Secondly, our new Appointment Follow Up option allows you to automatically send clients a follow up message hours or days after their visit. Perfect for times when you need to remind your client of something they need to look their best!

These powerful new features are incredibly easy to setup and once it’s done you will no longer have to think about it. Simply sit back and relax and let Simple Salon entice your clients to return to your salon which in turn will result in increased revenue.

Our team are continuing to work hard behind the scenes to bring you even more features (including the much anticipated Document & Image Management feature) and you will start to see and hear from us more regarding this as they go live.

Click the links below to get started with these new features:

Appointment Follow Up Messages

Re-Book Reminders

If you’re not yet managing your salon with Simple Salon, click here to get going today.

 

NEW FEATURE—Automatically market to clients who haven’t been in

As promised our team have been incredibly busy building new features for Simple Salon that you have requested. The first of which is something that has come up quite a bit and it’s the ability to automatically market to clients who haven’t been into your salon in a while.

This powerful new feature is incredibly easy to setup and once it’s done you will no longer have to think about it. Simply sit back and relax and let Simple Salon entice your clients to return to your salon which in turn will result in increased revenue.

Our team are continuing to work hard behind the scenes to bring you even more features and you will start to see and hear from us more regarding this as they go live.

Click here to configure and setup this new feature.

If you’re not yet managing your salon with Simple Salon, click here to get going today.

 

Slick has launched their Android App!

One more reason to setup Slick so your clients can book online. We’re very excited to announce that our online booking partner Slick has launched it’s Android App and it’s now available to download from Google Play. To download the app, go to the Slick website and click the Google Play icon. Alternatively click the button below.

Don’t miss out if you haven’t signed up to Slick yet. In order for your clients to book at your salon via the Slick App, you need to list your business on Slick and set up your operators, services, profile description and profile pic. If you haven’t completed the Slick setup, click here to see what to do next. It will only take a few minutes.

Start telling your clients about the brand new Slick App. The sooner you get them to download it, the sooner your business will have those online bookings rolling in.

Sign up to Slick and get your clients to download the app today.

See your projected revenue figures

See how much your business is expected to make

Simple Salon not only reports on what you have made but also on what you’re expected to make. Using your Client Visit Report you can see your projected revenue figures for any future date range. How does Simple Salon do this? The calculation is based on the future appointments you have in your Appointments page for any future date range you select.

To see how much you’re currently expecting to make for any future date range, go to your Reporting page, then into your Report List and check out your Client Visit Report. Simply change the From and To dates to a future date range of your choice, tick Include Open and then click Go. There you have it, your total expected revenue.

See how much any specific operator is expected to make

You can take it a step further and see the projected revenue for any particular operator. Simply run the report as per the steps above, then use the Operator filter to pick the operator you’d like to report on. Click Go again to re-filter the report, in turn bringing up the total projected revenue figure for that specific operator.

Knowing how much your business is expected to make, based on the appointments you already have booked, indicates to you the degree of effort you and your staff need to make to get more bookings. Use the results of the report to motivate you to rebook more clients. Maybe it’s time to send out a promotional SMS or email to generate some more appointments.

If you haven’t got a way to see your projected revenue figures, that means you need Simple Salon.

Click here to get started today.

Slick has launched the new iOS App!

The wait is over! We’re very excited to announce that our online booking partner Slick has launched the iOS App and it’s now available to download from the App Store (Android App coming soon). To download the app, go to the Slick website and click the App Store icon. Alternatively click the button below.

Don’t miss out if you haven’t signed up to Slick yet. In order for your clients to book at your salon via the Slick App, you need to list your business on Slick and set up your operators, services, profile description and profile pic. If you haven’t completed the Slick setup, click here to see what to do next. It will only take a few minutes.

Start telling your clients about the brand new Slick App. The sooner you get them to download it, the sooner your business will have those online bookings rolling in.

Sign up to Slick and get your clients to download the app today.

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