Welcome to the Simple Salon blog
Check here for the latest updates, tips and tricks
With Simple Salon it means that your business is not confined to the walls of salon. Your business can walk the streets of your city, pump iron at the gym, do pilates in the park, and wine & dine with friends on Saturday evening. How is this possible? Well, with Simple Salon everywhere your staff go, your business can go too.
Simple Salon can be as flexible as your staff are. While your staff are out and about on their days off exercising, socialising, and running errands, wherever they are they can whip out their smartphones to book in their friends, or even those they’ve just met, for new appointments.
The mobile convenience of Simple Salon means that your business can spread further and wider than your salon walls. While your staff are motivated by commissions and incentives, it is in their interest to make appointments for themselves while they’re out being socialites.
Your staff will login on their smartphones with a staff role, which means that they can only access the areas of your Simple Salon which they require for checking their appointment diary, creating new clients, looking up existing ones, and making appointments.
Are you ready to expand your territory and take your business beyond the walls of your salon? If so, click here to see how you and your staff can have Simple Salon at hand anytime, anywhere, on your smartphones.
Climbing to the highest point and looking out on the valley down below expands one’s vision of the big picture. The result—a larger, more powerful perspective.
Think of your business like a mountain, and your Simple Salon Benchmarking as your lookout. Your Simple Salon Benchmarking is the platform positioned at one of the highest peeks in your business to give you a view from the top—your powerful vantage point.
The Simple Salon Benchmarking shows you where you stand in comparison to other salons. There’s nothing quite like a spot of healthy competition to keep your business on its toes. Your salon’s performance is measured against other salons to help you set realistic performance expectations and identify areas of opportunity.
Benchmarking gives you a powerful perspective. You already have a good feel for how your business in going, but benchmarking will give you the facts to confirm these assumptions. It is the facts and numbers which will propel you to action.
If you see that your business is under performing, no worries. When you use the powerful Simple Salon Marketing, it won’t stay that way—it just means that you have incredible potential at your finger tips. Soon your business will be batting way above the average.
Click here to gain a larger perspective of your business performance, and use the analysis to power it to the next level.
Simple Salon are always working on the development of innovative features, and we are excited to announce the release of a new one.
This new feature comes in the form of added improvements to the Salon Packages feature. The Simple Salon Salon Packages functionality allows you to bundle together multiple services and/or products for your clients to purchase as a pre-paid package. The pre-paid package items wait in a pending state in the client’s Client Card for when they are ready to redeem their pre-paid products, or book in for their pre-paid services.
Simple Salon has added in the ability for your clients to redeem multiple package items in one go. This functionality is applied to the pre-paid products, which are a part of the package.
This feature is particularly useful for salon packages such as a Botox Package, where the client purchases a package which includes a large quantity of Botox units. Each time the client books in for a Botox service, they need to be able to redeem a multiple number of Botox units. The Botox units are the pre-paid products in the package, which are used during their appointment.
Multiple package items can be redeemed by going to the client’s Client Card, and in the Products section clicking Collect next to the product they wish to redeem. On the right side panel, you can enter in the number of products the client is redeeming at this time.
Click here to start making the most of this innovative new feature.
Simple Salon has a cool feature designed to manage your multi-client appointments.
The multi-client appointment feature allows you to create a service, which you can book multiple clients into at the same time. An example of a multi-client appointment is a Bridal Party, in which case you have the bride and all of her bridesmaids booked in at the same time to get their hair and make up done for the big day.
With the multi-client appointment feature, you make one booking and simply add all of the clients to that one appointment. In the lead up to the appointment, each client can reply ‘Yes’ to their SMS Reminder, which in turn flags each client as Confirmed. On the day of the multi-client appointment, as each client arrives, they can be flagged individually as Arrived.
Each client listed on the multi-client appointment is linked to their individual client card. Therefore, client specific visit notes can be made against each client if needs be. Also, if the multi-client appointment requires individual payment from each client, you can simply add each one to POS from the appointment for them to pay separately.
Click here to start using the multi-client appointment feature, you’ll be glad you did!
Simple Salon is designed to manage your salons’ trading hours, operators’ rostered on and off times, holidays, sick leave, scheduled meetings, lunch breaks and everything in between.
A fair assumption is that you probably don’t open and close at the same time everyday during the week right? Right. Therefore, you need your appointment book columns to reflect the hours when your salon is open and closed. With Simple Salon, this is simple to do.
How about your operators? They too work varying hours, which also need to be reflected in your appointment page. Again, Simple Salon makes this simple.
Oh, and how about flexible lunch breaks and those miscellaneous type tasks like rep meetings and cleaning. Your Simple Salon appointment book manages these too, but in a special way so that they can be moved around to different times if needs be, much like a regular appointment. You guessed it, with Simple Salon this really is very simple.
Let’s break it down. When it comes to your salon hours, operator hours, holidays and sick leave—The Simple Salon Roster is where you schedule these items.
When it comes to lunch breaks, rep meetings, cleaning sessions and any of those other miscellaneous type tasks—Your Simple Salon Tasks feature is where it’s at.
With these features combined, you’ll have every minute of your salon day managed.
If your salon has specialised colourists, stylists or beauticians, then you will find this feature very handy. Simple Salon allows you to setup your operators to only perform certain services. This means that if you have specifically trained colourists, stylists or beauticians, you can assign them specific services to ensure that the system will only allow those services to be booked with them.
Setting up your operators based on their forte can be beneficial for your business—colourists to perform colours, stylists to perform styles and cuts, beauticians to perform facials and waxes. By allowing your operators to become experts in their field your salon will become known for exceptionally talented creatives.
This feature also extends to your Online Bookings. This means that when clients book online, only colour services can be booked with colourists, styling services with stylists, and beauty services with the beauticians. When a client books online and they pick a colour service, they will only be offered the operators who are colourists, along with the dates and times when that particular operator is available.
Click here to setup your operators and services according to your operators’ forte.
Xero Accounting has 2 amazing offers exclusively for Simple Salon members.
Offer 1: Get 6 months free of Xero
Simply sign up to a 30 day free trial of Xero. During this time, a Xero Small Business Specialist will contact you to help and answer any questions you have. If they decide that you would like to continue using, simply subscribe and receive your 6 months free. Click here to take advantage of this amazing offer.
Offer 2: Get 3 months free of Xero + MYOB Conversion
If you are currently using MYOB, and would like Xero to perform a MYOB conversion for you, go for this offer! You’ll be required to upload your MYOB file to Jet Convert, who will migrate the data within a couple of days. Click here to take advantage of this incredible offer.
Take advantage of these offers before the EOFY (End of financial year) and discover the benefits of combining Simple Salon and Xero.
* Offer only available to Australian customers. Offer ends 8th June 2015.
Well, you don’t actually have to master this art, Simple Salon already has for you. With all the hundreds of clients you see, it can become very difficult for you to keep an eye on who hasn’t rebooked—the good news is that Simple Salon keeps track of it all to ensure that you are maximising your client retention.
Simple Salon allows you to see at a glance who of your clients didn’t rebook. It doesn’t stop there though, another layer to this rebooking analysis is the ability to set a targeted timeframe, which shows you clients who didn’t rebook within a set number of weeks from their last appointment. Simple Salon calls this the Target Rebook Period.
How does the Target Rebook Period work? Let’s say that you set your Target Rebook Period to 8 weeks, which is generally the timeframe in which your clients should rebook within. Simple Salon Marketing allows you to select the ‘Clients Who Didn’t Rebook’ option and tick ‘Within Target Rebook Period’. This will show you all those clients who didn’t rebook within 8 weeks of the appointment they had between the date range you selected.
This kind of analysis means that you can target the clients who rebooked outside of the 8 weeks and encourage them to rebook more regularly—within your Target Rebook Period. The more regularly they are coming back to see you, the sooner it becomes their routine and the more your business benefits. You can SMS or email these clients an offer as an incentive to book within 8 weeks after their next appointment.
Click here to learn how to use your Target Rebook Period and start getting used to the idea of seeing your clients’ happy faces every few weeks.
Simple Salon is designed to record and track the usage of your professional products in the salon. This seamless process also extends to the re-ordering of the products you use professionally.
Simple Salon refers to these products as Salon Use. Salon Use products include professional colours, shampoos, conditioners and treatments—products which are used during your clients’ appointments.
Recording and tracking your Salon Use products starts with having a stock bin out back where you put all of your empty professional colour tubes and product containers. Once a week, or so, bring the stock bin up to the computer and add these used products to POS under Salon Use. Add them all, Save Sale, and the quantities will be deducted from your product levels.
This process ensures that your Simple Salon account accurately reflects your Salon Use product quantities at all times. When these product quantities drop below their Minimum Quantities, your Simple Salon knows to add these products to the order form the next time you generate an order for that particular supplier.
A Gift Voucher makes for a great present, but have you thought about how Gift Vouchers also make for an effective marketing tool? Ponder that for a moment. When a client of yours purchases a voucher as a gift for a friend, they give their friend the present and they talk about how much they are going to enjoy it. That’s positive word of mouth, proven to be one of the most important and effective ways to generate more business.
Everyone wants to feel like they’ve bought their friend or family member a really good present, therefore giving a gift is inherently linked with a justification of why the receiver is going to love it. What happens is, your client hands their friend your Gift Voucher and proceeds to tell them all about how much they are going to enjoy being pampered, how wonderful your service is, and how your salon has the best stylists and beauticians in town. Before you know it, your client is marketing your business.
If you are actively showcasing your vouchers as gift ideas to your clients, your clients and your gift vouchers become your marketers. You hook your clients up with really convenient gift ideas, and your business benefits as the new clients come in to see you—it’s a win win.
Click here to initiate some fresh marketing strategies using your Gift Vouchers.