How to Use Salon Client Notes to Give Every Guest a VIP Experience There’s a specific kind of magic that happens in a great salon. A client walks in. Before they’ve even sat down, their stylist says: “How did the event go? The colour we did last time...
What Is Integrated EFTPOS – And Does Your Salon Need It? If you’ve heard the term “integrated payments” and wondered what it actually means in practice – this one’s for you. Over the past few weeks, we’ve been talking about...
Online Booking for Salons: The Complete Beginner’s Guide If you’ve been thinking about online booking for your salon but haven’t taken the leap yet, you’re not alone. It’s one of the questions we hear most: “I know I probably need...
The Real Reason Salon Owners Feel Stuck (And How to Fix It) There is a feeling that a lot of salon owners know well, even if they have never said it out loud. You finish a busy week. The appointments were full, the team was working, clients seemed happy. And yet there...
Why Salon Clients Don’t Come Back (It’s Not What You Think) Ask most salon owners why a client stopped coming back and the answer tends to be the same: “They probably found someone cheaper” or “Their circumstances must have changed.” Sometimes that’s true. But...
Why Salon Clients Leave – And How to Win Them Back You’ve probably had this experience. A client you absolutely loved – someone who always left happy, who tipped well, who you genuinely enjoyed seeing – just stopped coming in. No warning, no...
