What’s a Good Salon Client Retention Rate? How Does Yours Compare? If someone asked you right now what’s your salon’s client retention rate? Would you know the answer? Most salon owners wouldn’t. Not because they don’t care, but because no one ever told them...
How Client Booking Habits Have Changed (And Why Salons Need to Catch Up) Think about the last time you booked a restaurant. Or a doctor’s appointment. Or a fitness class. Chances are, you didn’t pick up the phone. You opened an app, checked the...
Why Guessing Is the Most Expensive Thing in Your Salon You close up on a Friday evening and you have that feeling, was it a good week? You think it was. You’re pretty sure. You’ll know more when you sit down and look at things properly. Except, when do you...
Why Your Salon Isn’t Growing (And It’s Not Your Fault) You’re good at what you do. Your clients tell you so. They love their results, they tip generously, and then somewhere along the way, you never see them again. It’s one of the most...
Why Your Salon Is Losing Clients Without Knowing It Picture this. You’ve had a great week. The chair was full, the clients loved their results, and you finished Friday feeling good. But somewhere in the back of your mind, there’s a nagging thought: Where...
5 Signs Your Salon Is Losing Bookings (And What to Do About It) You’ve spent years building your salon. Your team is talented, your regulars love you, and your chair work speaks for itself. But here’s the thing, talent alone doesn’t fill your...
