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How Many Clients Are You Losing, and What’s It Costing You?
How Many Clients Are You Losing, and What’s It Costing You?Here’s a number most salon owners have never calculated: the annual cost of a single lost client. Not a complaint. Not a bad review....
What’s a Good Salon Client Retention Rate? How Does Yours Compare?
What’s a Good Salon Client Retention Rate? How Does Yours Compare?If someone asked you right now what’s your salon’s client retention rate? Would you know the answer? Most salon owners...
Why Your Salon’s End-of-Day Doesn’t Add Up (And What to Do About It)
Why Your Salon’s End-of-Day Doesn’t Add Up (And What to Do About It)It’s 6:15pm. Your last client left twenty minutes ago. Your team has gone home. You’re at the front desk,...
How Client Booking Habits Have Changed (And Why Salons Need to Catch Up)
How Client Booking Habits Have Changed (And Why Salons Need to Catch Up)Think about the last time you booked a restaurant. Or a doctor's appointment. Or a fitness class. Chances are, you didn't pick...
Why Guessing Is the Most Expensive Thing in Your Salon
Why Guessing Is the Most Expensive Thing in Your SalonYou close up on a Friday evening and you have that feeling, was it a good week? You think it was. You’re pretty sure. You’ll know...
Why Your Salon Isn’t Growing (And It’s Not Your Fault)
Why Your Salon Isn’t Growing (And It’s Not Your Fault)You’re good at what you do. Your clients tell you so. They love their results, they tip generously, and then somewhere along...
“So, I just opened a second salon and the service I got was great, the support staff were right onto my questions and really went out of her way to help me. I recently went to Europe for 6 weeks, it was awesome just accessing the program anywhere I was able to see how my girls were going on and I could get paid!!!”
“So, I just opened a second salon and the service I got was great, the support staff were right onto my questions and really went out of her way to help me. I recently went to Europe for 6 weeks, it was awesome just accessing the program anywhere I was able to see how my girls were going on and I could get paid!!!”